Frequently Asked Questions
Everything you need to know about shopping at Ermanno Scervino.
Which payment methods are accepted on the Ermanno Scervino Official Store?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Depending on your region, local payment options such as Klarna or WeChat Pay may also be available at checkout.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Please note that delivery times may vary based on your location and customs processing for international orders.
What is your return policy?
You may return items within 14 days of delivery, provided they are in their original condition with all security tags and packaging intact. Please use the prepaid return label included in your package to initiate the process.
How can I track my shipment?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Are the products sold online the same as those in physical boutiques?
Yes, the Ermanno Scervino Official Store offers the same high-quality, authentic Made in Italy collections found in our flagship boutiques, including ready-to-wear, accessories, and footwear.
Do I need to pay customs duties and taxes?
For most destinations, duties and taxes are included in the final price at checkout. If your destination is 'DDU' (Delivery Duty Unpaid), you will be responsible for paying these charges to the courier upon arrival.